Warranty and Returns

Bureau offers a best-in-class return and warranty policy, and the only flexible trade-in solution that exists today.

Return Policy

Most Bureau products can be returned for a refund within 30 days of purchase, so long as they're in new condition and you have the original packaging.  

We provide a 100% refund for our products, but the cost of return shipping is borne by the customer. If you’ve received damaged products, please notify Bureau within three days of receipt, in which case we will cover the cost of return shipping for damaged items only. Damaged items can be returned for a full refund, or replaced under Bureau’s Warranty Policy.  

Products that suffer from defects during their useable lifetime, as outlined in Bureau’s Warranty Policy, qualify for repair or replacement at no cost to the customer, inclusive of shipping costs. Please review Bureau’s Warranty Policy for further details.

All refunds are transferred to the customer in the original form of payment, typically within 5-10 business days of Bureau’s receipt of the returned furniture.  

Some items are final sale, and do not qualify for a refund:

  • Computer monitors
  • Wireless keyboard
  • Wireless mouse

Returns and refunds can be organized by reaching out to our customer service team at returns@bureauwork.com

Bureau Flex

Some of our furniture items qualify for Bureau’s first-of-its-kind Flexible Furniture Program. We understand that moving is a headache, and companies rarely take their furniture with them. Disposing of used furniture is surprisingly expensive, and bad for the environment.

With Bureau Flex, we'll retrieve used Bureau furniture once you're done with it, and refurbish it for a second shot at life. If the furniture is in good condition, we may even give you credit towards future purchases with Bureau. Even if we don't offer credit, we’ll pick up old furniture for free, saving you thousands of dollars in disposal fees.  

Bureau Flex only applies to Bureau furniture purchased new, and is only available for customers based in a Bureau Services Area. Flex retrievals can be organized by reaching our customer service team at flex@bureauwork.com 

Try Bureau furniture risk-free—we accept returns within 30 days of purchase.

Most Bureau products include a ten year warranty.

With Bureau Flex, request free pickup of used Bureau furniture, and get credit toward your next purchase.

Warranty Policy

Bureau believes in making great office furniture products which stand the test of time. As such, Bureau furniture purchases include ten (10) year warranty policies, except in certain instances, as indicated in our full policy. All warranty periods begin from the date of delivery.

The Warranty

Our furniture is designed and manufactured to the highest standards, but things happen. We’ll happily repair or replace furniture which malfunctions or develops defects: Most of our furniture is covered for ten years - nearly twice the length of a typical office lease.  

What’s Not Covered by The Warranty

  • Damage caused by any non-standard office activities;
  • Discoloration of materials caused by stains, soiling, inks, or dyes;  
  • Surface color changes or discolorations caused by light/sunlight exposure or aging;
  • Failure resulting from normal wear and tear;  
  • Textile pilling;  
  • Natural wood grain variations;
  • Damage caused by writing instruments or sharp objects;
  • Damage caused by loading furniture above its weight capacity;  
  • Damage caused by improper installation, except where installation was completed by Bureau or a Bureau authorized installation partner.
  • Items manufactured or branded by third parties, including computer monitors and keyboards.
  • Items that have been exposed to non-office environments (e.g. warehouse or outdoor exposure)

Warranty Length Exceptions

  • Bell Ergonomic Chair: 7 year parts and components warranty
  • Fabrics (all furniture): 3 year warranty
  • Wright Desk motor and electrical components: 3 year warranty  
  • Privacy Panels: 2 year warranty
  • Peripherals: 1 year warranty
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