Need help? We're available to answer your questions over email, on the phone, or on live chat between 8am-8pm ET.
We'll ship our furniture for free anywhere within the continental United States. For now, we only offer white glove assembly and Bureau Flex for orders within our service area. For the time being, that's the NYC and Philadelphia metropolitan areas, but we plan to expand soon.
You can. If you're making a large order, or using Bureau white glove service, we'll reach out to get your preferred date and connect with your landlord or building facilities manager to make sure we have everything we need to get you set up on time.
Shipping and your first space plan are always free. We offer free white glove delivery and assembly, concierged by a Bureau Move Captain, for all orders within our service areas above $5,000. For smaller orders in our service area, we're happy to handle assembly for an additional fee.
Bureau Flex, our disposal service for used Bureau furniture, is free within a Bureau service area.
All in-stock products will ship immediately, and can be delivered and installed in our service area within 72 hours or shipped to a non-service area within five business days. Other products may take longer to ship due to high demand. We'll always let you know how long shipping will take for every SKU before you order.
If you're eligible for white glove assembly (qualifying order in a Bureau service area), we'll connect you with a Bureau Captain who will be your single point of contact for your furniture installation. Your Bureau Captain will coordinate with the relevant person on your team to arrange delivery, unboxing and assembly at the time that works best for you.
If you aren't in a Bureau service area, we'll ship your order through ground or freight shipping, depending on its size. Filing cabinets come assembled in their box, chairs come in a single box, and each desk arrives in two boxes.
Right now, Bureau sells five products: a standing desk, quad desk and standard desk, an ergonomic chair, and a filing cabinet. We also sell accessories like privacy panels and wire organizers.
We're expanding our furniture line quickly. If you like our furniture and wish we sold something else, we'd love to hear from you—there's a good chance we can help.
We limit our customization options so we can carry more items in inventory and ship them fast. If you order a colorway or option that we don't have in stock, we will make it to order with our overseas manufacturing partner, which takes longer to ship. We'll always let you know when to expect your furniture.
The shipped dimensions of each of our furniture items can be found on the relevant product page.
If your order isn't eligible for white glove assembly, it's still easy to put together Bureau furniture by yourself. Every piece of Bureau furniture can be assembled by a single person—the filing cabinet ships assembled—and comes with all necessary tools. Full assembly instructions are included in your order.
Our preferred form of payment is credit card: we accept Visa, MasterCard, Discover and American Express. We'll also accept Paypal.
If none of those options work for you, or you're placing a larger order, please get in touch with a Bureau Expert and we may be able to offer alternatives.
We're partnering with a provider to offer instant financing for Bureau furniture, to be paid in fixed monthly installments over 3, 6 or 12 months. Stay tuned!
Depending on the age and condition of your furniture, you may be eligible for credit toward your next purchase with Bureau when you use Bureau Flex. We'll conduct a quick assessment and let you know whether you're eligible for credit prior to pickup.