Frequently Asked Questions

Need help? We're available to answer your questions over email, on the phone, or on live chat between 8am-8pm ET.

Orders

Can I see the furniture in person before I buy?

Absolutely. If you're based in the NYC area, stop by our showroom in NoMad by making an appointment here. If you're not in NYC, we're happy to conduct a video consultation to answer any questions.

Where do you operate?

We'll ship our furniture for free anywhere within the continental United States. For now, we only offer white glove assembly and Bureau Flex for orders within our service area. For the time being, that's the NYC and Philadelphia metropolitan areas, but we plan to expand soon.

Can I schedule my delivery on a specific date?

You can. If you're making a large order, or using Bureau white glove service, we'll reach out to get your preferred date and connect with your landlord or building facilities manager to make sure we have everything we need to get you set up on time.

Are shipping, assembly and space planning included?

Shipping and your first space plan are always free. We offer free white glove delivery and assembly, concierged by a Bureau Move Captain, for all orders within our service areas above $5,000. For smaller orders in our service area, we're happy to handle assembly for an additional fee.

Bureau Flex, our disposal service for used Bureau furniture, is free within a Bureau service area.

How long will shipping take? 

All in-stock products will ship immediately, and can be delivered and installed in our service area within 72 hours or shipped to a non-service area within five business days. Other products may take longer to ship due to high demand. We'll always let you know how long shipping will take for every SKU before you order.

How will my products arrive? What can I expect?

If you're eligible for white glove assembly (qualifying order in a Bureau service area), we'll connect you with a Bureau Captain who will be your single point of contact for your furniture installation. Your Bureau Captain will coordinate with the relevant person on your team to arrange delivery, unboxing and assembly at the time that works best for you.

If you aren't in a Bureau service area, we'll ship your order through ground or freight shipping, depending on its size. Filing cabinets come assembled in their box, chairs come in a single box, and each desk arrives in two boxes.

Product and Stock

What products do you offer?

Right now, Bureau sells five products: a standing desk, quad desk and standard desk, an ergonomic chair, and a filing cabinet. We also sell accessories like privacy panels and wire organizers.

We're expanding our furniture line quickly. If you like our furniture and wish we sold something else, we'd love to hear from you—there's a good chance we can help.

 

Why do some products take longer to ship?

We limit our customization options so we can carry more items in inventory and ship them fast. If you order a colorway or option that we don't have in stock, we will make it to order with our overseas manufacturing partner, which takes longer to ship. We'll always let you know when to expect your furniture.

What are the dimensions of each piece?

The shipped dimensions of each of our furniture items can be found on the relevant product page.

 

How do I assemble Bureau furniture?

If your order isn't eligible for white glove assembly, it's still easy to put together Bureau furniture by yourself. Every piece of Bureau furniture can be assembled by a single person—the filing cabinet ships assembled—and comes with all necessary tools. Full assembly instructions are included in your order.

Payment and Financing

What forms of payment do you accept?

Our preferred form of payment is credit card: we accept Visa, MasterCard, Discover and American Express. We'll also accept Paypal.

If none of those options work for you, or you're placing a larger order, please get in touch with a Bureau Expert and we may be able to offer alternatives.

Can I finance my order?

We're partnering with a provider to offer instant financing for Bureau furniture, to be paid in fixed monthly installments over 3, 6 or 12 months. Stay tuned!

Warranty and Returns

What is your return policy?

All Bureau furniture is eligible for returns within 30 days of delivery. Returns may be subject to a restocking fee. Our full returns policy is here.

What is Bureau Flex? 

If you're based in a Bureau service area, we'll pick up old Bureau furniture free of charge. Learn more about Bureau Flex here, and contact us to schedule a pickup.

Will I get store credit if I use Bureau Flex?

Depending on the age and condition of your furniture, you may be eligible for credit toward your next purchase with Bureau when you use Bureau Flex. We'll conduct a quick assessment and let you know whether you're eligible for credit prior to pickup.

What is your warranty policy?

Subject to certain exclusions, all Bureau furniture is backed by a ten year warranty. Our full warranty policy is here.

HAVE MORE QUESTIONS?

Say hello on live chat, or drop us a line at hello@bureauwork.com, and we'll get back to you as soon as possible.

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